About
Brad Worthley is an accomplished consultant and behavior change specialist with over 35 years of business management experience. He is also an internationally acclaimed leadership, customer service and motivational expert.
- Has trained millions of people throughout a wide range of industries
- Participants and clients benefit from millions customer feedback surveys used in his research.
A true professional, Brad equips companies with dynamic customer service and leadership essentials. Brad's research shows that it is easy to change people, but unless the leadership has undergone specialized training on how to manage a service culture, the employees will revert back to their old ways within 90 days.
- Eliminate office politics
- Increase employee retention
- Increase employee performance
- Increase customer retention
- Increase sales
- Increase profits
Renowned for captivating his audiences, many have referred to his lively presentations as "shows".
- Brad keeps seminar participants entertained while helping them retain the information they learn.
- He is a master storyteller and delivers his powerful message from the customer's perspective.
- Click here to see a video clip of Brad in action
BRAD'S PHILOSOPHY
Employees are our greatest natural resource.
"I believe in the principle that praise breeds change. If we can find ways to recognize employees for their behavior, they will naturally seek ways to improve. Positive reinforcement, as a nurturing and growth vehicle in the workplace, brings about great change."
"Many companies have the same products or services, and many have the same prices or offer similar value. The only place left to separate yourself from the competition is the level of service you offer. If you want your business to grow, you must train your employees to exceed customers' expectations. Too often, we assume that employees have the knowledge to perform their tasks. Customer service excellence requires specialized employee training and development."
"When we get angry at a business and decide never to return, it is usually based on our interaction with one person; an employee who treated us with indifference. If we feel angry, we tell 20 people about it. Normally, we don't tell people how bad the employee was, we tell them how bad the company is. If we had neither a good nor bad experience we don't tell anyone. In contrast, if our expectations are exceeded, we tell 20 people about it. Improving customer service is crucial."
