This four CD set is specifically for the Call Center and Help Desk Industry.
Regardless of the size of your company or type of industry, these 4 CDs will provide you with powerful tools with which to grow your business, create a strong sales and service culture, separate you from your competition, and do it all with less stress.
Why do so many people want to be promoted into management, be the top performing salesperson, lose weight, stop smoking, get rich, build their dream home, own a yacht or simply have a great relationship, but only a small percentage ever achieve it? That is because everyone has an inner saboteur trying to keep you from reaching your goals. This audio program will teach you the simple steps to have the things in life that you truly want. Achieving your desires is not about your I.Q., your grade-point in school, your childhood, the amount of money you have today or how lucky you are. You can have an extraordinary career and life if you choose, and this audio program will show you how, regardless of your past.
Have you ever been to a party or a work function where you dont know a soul in the room? Learn how to strike-up a conversation with anyone and be the hit of the show!Anyone can master the art of business networking. This audio series is packed with resources to help you learn to think on your feet....
What is it about the top percentile of high earners in business, and how can you join the club? Join job and career experts as they share their experience and wisdom on how to find the perfect job and get promoted faster.
Become naturally persuasive and improve the quality of your life!Did you know that everything is negotiable? Unfortunately, most people are poor negotiators, and the number one reason why can be traced back to early childhood.
Leading a team through periods of rapid change can be a leaders toughest problem. Discover the tools that leaders like Steve Jobs of Apple Computers know: that change managed correctly can result in massive quarterly growth in revenues and earnings while maintaining high morale and fiercely loyal employees.
Being a great communicator and getting people to develop an emotional attachment to you, is more about attitude than aptitude. In this CD you will learn how to open peoples minds so that they listen to you. You will learn how to change peoples perception of you instantly with just a few minor behavior changes. This CD is a must for people who are in sales or deal with the public. However, it is also very powerful in helping you with personal relationships as well.
Do you have challenges getting your employees to do the things you would like them to do, or are you frustrated that your supervisor or peers do not value employees or demonstrate the behaviors required in a sales or service culture?
Businesses can longer have the goal of meeting the customers expectations, the goal today must be to exceed them. What does that look like from the customers perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to wow the customer. You will walk away with actionable information with which to make changes yourself. Targeted to anyone, from any industry, at any level.
Are you the kind of leader that asks: Did my employees do what they were supposed to do today? or are you the kind of leader that asks: Did I do what I was supposed to do today, so that my employees could do what they were supposed to do?
Improving work performance and employee morale comes with finding balance in your personal and professional life. You cannot help others if you are not able to take care of yourself, so learn how to take better care of your emotional, physical, spiritual and intellectual needs. 41 minute run time.
