This FREE sampler DVD has segments from some of Brads top live seminars.
In an actual bank setting, we use actors to demonstrate some of the less than desirable Teller behaviors that are commonly seen in banks or check cashing/payday loan outlets, then show how they should be done in order to exceed customers expectations with outstanding customer service.
In an actual bank setting, we use actors to demonstrate some of the less than desirable Platform (sales and customer service) behaviors that are commonly seen in banks, then show how they should be done in order to exceed customers expectations and close the sale.
In live seminar format, Brad answers all the questions as to Why should I change my behavior? This video is a must for ALL industries and businesses that want to motivate employees to perform at a higher level. This motivational video will inspire everyone.
In live seminar format, Brad answers all the questions for this industry as to Why should I change my behavior? It covers how to exceed customers expectations and looks in-depth at how your employees are being perceived by the customer.52 minutes long.
In live seminar format, Brad provides anyone in a leadership role, the tools with which to alter their behavior slightly in order to greatly impact the people they lead. This is a must for making long-term commitments to a culture change.
In live seminar format, Brad provides managers or owners of any business with critical branding and marketing tools. Brads philosophy has been to design your business so that you can say that you have no competition. Learn the secrets to gaining the competitive advantage. 50 minutes long.
In a live seminar format with high school students, Brad provides teenagers with extremely powerful life and career tips, that if utilized, will dramatically improve their lives and create unlimited opportunity for their future. Highlights Include: Three levels of Listening, Branding Yourself, How People Judge You,Perception Becomes Reality, Pedestal Words, An Empowering Set of Beliefs.
In live seminar format, Brad provides you with the tools to be able to create and sustain a service culture in a call center, service desk, or help desk world. The DVD covers powerful listening skills, cultures vs. programs, pedestal words, motivators and de-motivators, and how the customer perceives and judges us. Produced in partnership with High Tech High Touch Solutions (www.hthts.com). 60 minutes long.
This high powered four DVD set customer service seminar is packed with innovative content that will change lives. It is Brads highest rated seminar that is applauded world-wide as one of the best in the industry. It was recently filmed so all the info is current and applicable to all industries.
This powerful four DVD set is titled How to Coach Your Employees, Peers Supervisor. There is a huge difference between training and coaching, so this session will teach you the technical process of personal coaching.
This high powered four DVD set is titled Turning Managers into Leaders is incredibly powerful and eye opening. There are very few great leaders in this world because we train people to be managers. Managing is about process and leading is about people, so this session will help you make the transition to a leader.
You get the four DVD Set #12 that is two-hours long and all about exceeding customer expectations, the four DVD set #13 that is four-hours long which provides you with the tools to get people to do the things you want them to do by using a coaching technique. You also get the four DVD set #14 that is four-hours long which is the most powerful leadership training you can get - Turning Manager into Leaders.
