Customer Service Articles
To download an article, click on the name of the article below:
- Life is Chaos
- Everybody Wants to Go Where Everybody Knows Their Name
- Why Don't We Use the Customer's Name?
- The Reticular Activating System
- The Power of Your Voice
- We Are Judging Machines
- Go Ahead, Make My Day!
- There is Nothing You Have to Do but Die
- No One Can Make You do Anything
- Creatures of Habit
- Authenticity
- Happiness
- Bad Hair Days
- Giving Lip Service to Customer Service
- Perception
- Perception-Sandbox Wisdom
- Excuse Me
- Monotone is not a Musical Instrument
- Can Your Hear Me Now?
- Have a Good One