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This four CD set is specifically for the Call Center and Help Desk Industry. Two of the CDs are focused on the steps to Exceeding Customer Expectations. The third CD is my most popular seminar, which is Outstanding Leadership in a Service Culture. It provides you with all the tools with which to alter your behavior slightly in order to dramatically impact the people you lead. The Fourth CD is titled Reduce Stress and Increase Productivity and it provides you with tremendous tools with which to help you keep your life in balance and your stress level down. |
