Resources
When problems flare up, it is very common for many people to focus on the symptoms, rather than the problem itself. We will assist you with locating what the “problem” actually is, and recommend the solution. Even if there are no problems, but you simply want to improve sales and service, we have an exclusive “15 Steps to a Sales & Service Culture” plan to assist you.
With over 35 years of business management experience, Brad has walked the walk and talked the talk, and understands how to be successful in business. Brad has created seven companies from scratch and sold five of them very successfully (he still owns two). Consulting can be billed hourly or by the project.
Consulting services include:
- Create S.M.A.R.T. goals
- Perform a S.W.O.T. analysis
- Perform cultural wordsmithing
- Define the organizations core values
- Create a strong mission statement
- Create a powerful vision statement
- Define the “Unique Differentiating Factor”
- Define the “Key Performance Indicators”
- Set up a “Customer Service Committee”
- Create sales and service standards
- Set up a mystery shopping program
- How to Hire the right people the first time
- Improve accountability & productivity
- Establish mentoring program
- Rewards & recognition programs
