Employee Surveys & Interviews

It has been repeatedly proven that high employee advocacy is directly related to high customer advocacy, which is also directly related to high profitability. If employees are not happy in their work environment, then it will more than likely impact the customer experience and profits. It is important to measure employee advocacy as an ongoing metric.

 


Great Leadership
=
High Employee Advocacy
=
High Customer Advocacy
=
High Profits

 

Employee surveys are an opportunity to take a look at your organization from the employee’s perspective. We can anonymously survey all employees with an easy to use custom designed on-line questionnaire. It is recommended to repeat the process again six months to one year later to monitor improvements. Questions can be designed to evaluate employee satisfaction with their jobs, work environment, products & services, management, policies, procedures, customer service and many other areas. We have a great way to introduce the survey process to the employees in order to reduce their anxiety and increase their participation. Our customers have experienced employee participation of up to 95% with our process.

Taking the time to survey employees will provide you with valuable information with which to guide your organization. There may be underlying problems in the organization that employees are aware of, and that someone in mid-management may be masking or sugar coating. When it comes to training, if the employees have any underlying anxiety about company policies or procedures, they will be more difficult to train. If employees perceive hypocrisy in management, it can also reduce the effectiveness in training, because hypocrisy is one of the biggest de-motivators.

One of the top motivators of employees is simply listening to them. The act of listening sends the message that their opinion is valued. In many circumstances, after the employee surveys, it may be advantageous for us to personally interview a cross section of employees in order to narrow some of the survey issues down and find quicker solutions to problems. Having a third party, like us, perform the interviews, allows the employees to open up without fear of reprisal.