In-Person Seminars

Brad Worthley, an accomplished consultant with over 35 years of business management experience, is also an internationally acclaimed leadership, customer service and motivational expert. He has trained over a million people throughout the world in a wide variety of industries. Here are a few sample clips:

 

Exceeding Customer Expectations

Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? This seminar is not only very powerful, but very fun as well and is always the highest rated seminar at any event Brad speaks at.

Turning Managers into Leaders

The world is full of “managers” but we have very few great “leaders”. If your employees are not doing the things you have been asking them to do, you may be part of the problem. This incredibly eye opening seminar is life changing for many because it will change the way you lead and motivate your employees.

How to Coach Your Employees, Peers or Supervisor

This seminar provides leaders with the tools to communicate more effectively so people do not feel dictated to. Leaders don’t have to have all the answers; they just need to know how to actively listen and ask great questions. This seminar is incredibly important if you lead people under 30 years of age.

Descriptions of Top 8 Seminars

To print a complete list of all Brad's keynotes & seminars, click here!

"Exceeding Customer Expectations" (Internal & External Customers) - 2 Hour Session
Businesses can no longer have the goal of meeting the customer's expectations; the goal today must be to exceed them. What does that look like from the customer's perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to "Wow" the customer. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level. Some of the topics covered will include:
  • Three Customer Levels
  • Perception Becomes the Customer's Reality
  • The Three Levels of Listening
  • Using Pedestal Words
  • How People Judge Us
  • Handling Difficult Customers
“Embracing Excellence” (Both Internal & External Customers) – 2 Hour Session
This fabulous new customer service seminar continues the journey to a service culture by focusing on employee authenticity and playing to their strengths. It offers many examples of employees who did what the customer expected, and then one thing more to exceed their expectations and create customer advocacy. There is a powerful section on "self-management" and the things employees can do to get a stronger grasp on their personal and business lives. It finishes up with sections on how to build strong relationships (regardless of your industry, everyone is in the relationship business) and communicate effectively with everyone. The seminar is broken down into four powerful sections:
  • Excellence – being outstanding or superior
  • Advocacy – to support or speak in favor of something
  • Relationships – a significant connection based on a behaviors and communication
  • Communication – to transmit a feeling or thought so it is clearly understood
 "Simple Steps to an Extraordinary Career & Life" - 2 Hour Session
The only thing that keeps people from achieving their goals or dreams is desire. Why do so many people want to lose weight, build their dream home, have a great relationship, or get the promotion they have always wanted but only a small percentage ever achieve it? Two people with the exact same skill set will end up with two different lives because one of them "chose" to desire the things they want more than the other. This session will have you evaluating your attitude and how your attitude is a "choice" that you make. This seminar is designed to go deeper into the root of why some people are more motivated to give great "customer service" and work harder than others. Some of the topics it will include are:
  • Three Levels of Desire
  • Two Emotional Motivators
  • Two Pain Motivators
  • Your Inner Saboteur
  • Creating clarity
  • Attitude is a Choice
  • Defining "Personality"
"Different Generations, Different Challenges....Dude" - 2 Hour Session
Today's workforce is different from the past and if we don't learn to understand the differences, then we will get frustrated by those differences. It seems that the Baby Boomers, who tend to make up a large part of today's leadership, are developing increasing anxiety over how to communicate with generation "Y" or the "Millennials" as they like to be called. They are incredibly talented and will more than likely save the world from our current problems, but they communicate in a different manner. This session will clarify the generation differences and give you the answers on how to communicate respectfully with each other in order to get the most from everyone.
  • Defining the generations
  • How they impact the workplace
  • How to lead and not manage them
  • How praise & recognition impacts the generations
  • How to communicate with respect
  • Can't we just all get along?
"Simple Steps to an Extraordinary Career & Life" - 4 Hour Session
The only thing that keeps people from achieving their goals or dreams is desire. Why do so many people want to lose weight, build their dream home, have a great relationship, or get the promotion they have always wanted but only a small percentage ever achieve it? Two people with the exact same skill set will end up with two different lives because one of them "chose" to desire the things they want more than the other. This session will have you evaluating your attitude and how your attitude is a "choice" that you make. This seminar is designed to go deeper into the root of why some people are more motivated to give great "customer service" and work harder than others. Some of the topics it will include are:
  • Three Levels of Desire
  • Two Emotional Motivators
  • Two Pain Motivators
  • Your Inner Saboteur
  • Creating clarity
  • Attitude is a Choice
  • Defining "Personality"
  • "Turning Managers into Leaders" - 4 Hour Session
  • There are very few great "leaders" in this world because we train people to be "managers". Managing is about process and leading is about people, so this session can help people make the transition to a leader. Brad believes that it is impossible to have a service culture unless you have leaders who are trained on how to lead people in that culture. Are you a manger that asks: "Did my employees do what they were supposed to do today?" or are a leader that asks: "Did I do what I was supposed to do today, so that my employees could do what they were supposed to do?" Brad provides suggestions on how we can change our behavior just slightly, in order to greatly impact the people we lead. This session is a must for a strong company culture. This session is targeted to anyone, from any industry, who is in a supervisory role. Some of the topics covered will include:
    • 22 Characteristics of a Great Leader
    • Differences Between Managers and Leaders
    • The Four Management Styles
    • Reactive vs. Proactive Leadership
    • Habits Are Hard to Break
    • No Thought Lives Rent Free in Your Head
    • Proper and Improper Delegating
    • The Top Motivators and De-Motivators
    "How to Coach Your Employees, Peers or Supervisor" - 4 Hour Session
    There is a huge difference between training and coaching, so this session will teach you the technical process of personal coaching. Coaching is a gentler form of communication that can get employees to do the things you have been asking them to do and help them gain respect for you in the process. Coaching is about self discovery and allowing employees to come up with their own answers to questions and solutions to problems. A great leader does not have all the answers, instead, they have great questions and that is what coaching is all about. Coaching can increase employee productivity by as much as 300%, so the coaching process is very powerful and needs to be learned in order to be a great leader of people. This session is targeted to anyone, from any industry, who is in a supervisory role. Some of the topics covered will include:
    • What Coaching is and is Not
    • Setting S.M.A.R.T. Goals
    • Six Most Common Pitfalls to Coaching
    • Coaching Up Techniques
    • The Gremlin
    • The Intake Session
    • Coaching Session Planning
    • Five Roles of a Coach
    "Increase Communication & Increase Success" - 4 Hour Session
    If you take a serious look at why companies struggle or employees fail, in most cases it is a lack of communication. There is a process to developing a series of communication systems in order to improve be successful and these will be discussed. There should be no energy spared in an organization's efforts to increase the flow of information throughout the entire organization. This session is targeted to anyone in a leadership role, from any industry, at any level. Some of the topics covered will include:
    • Three learning styles
    • Five conversational behaviors
    • Five primary causes of upsets
    • Determining intent
    • How to keep from making people wrong
    • Eliminating office politics and drama
    • 10 ways to give constructive feedback

    TRAINING SEMINARS