#11-Creating a Service Culture in a Call Center or Help Desk 

#11-Creating a Service Culture in a Call Center or Help Desk

In live seminar format, Brad provides you with the tools to be able to create and sustain a service culture in a call center, service desk, or help desk world. The DVD covers powerful listening skills, cultures vs. programs, pedestal words, motivators and de-motivators, and how the customer perceives and judges us. Produced in partnership with High Tech High Touch Solutions (www.hthts.com). 60 minutes long.

 
Price: $197.00

 
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