Testimonials
You can take our word; however, we also encourage you to read what some of our clients have to say about our services.
"It has been my pleasure to have had the opportunity to work closely with Brad Worthley over that last two years. Brad was very instrumental in assisting us in developing new Value, Mission, and Vision statements to help guide us into the future. Brad also provided our management team a Leadership Development Program and refining our Customer Service mission for the entire staff. Customer Service Comments and Shopper reports improved following Brad's training. Also our employee surveys have improved over the last year which we feel that we can attribute to Brad's efforts. Lastly these last two years we were nominated by our employees and selected by Puget Sound Business Journal as one of Puget Sound's Best Workplaces. I strongly feel that Brad's contributions help us received this prestige recognition."
Russell Steele, CEO
Clearwater Casino
"Brad Worthley has worked with the Nisqually Red Casino since July 2008 and has provided exceptional service to the management staff in a professional, efficient and very engaging manner. Brad guided us through an employee survey, facilitated our strategic planning session; including our Vision and Mission Statement, Core Values, and Unique Differentiating Factor that allowed us to re-focus our effort to serve the business at an elevated level. In addition, he also guided our leadership group through in-depth leadership training and our workforce through understanding the nuances of excellent customer service with formal classes and small group sessions. We do not hesitate to highly recommend Brad Worthley for any engagement you may consider to improve the quality of leadership and customer service in your organization."
Quinton Boshoff, General Manager
Nisqually Red Wind Casino
"Brad has become one of our most important human resource assets. He commands the attention of our team through interactive learning in a motivational style. He is cheerful and has fun while teaching many of the important "ah ha" moments in customer service. He has been able to deliver the critical service profit chain message with ease to our team and helped us create a culture of hospitality that is essential in this marketplace."
Brett Magnan, Executive Vice President
Tulalip Resort Casino & Spa
"When we engaged Brad to help us launch a new guest service program several years ago, we knew we were working with a high-level motivational speaker, but we weren't yet aware of the lasting impression he would leave on our organization. Brad infuses his presentations with humor, anecdotes, and insight, allowing him to captivate his audience and easily communicate the message at hand. Brad's energy is contagious, and he quickly builds rapport with all levels of staff. Our associates were equipped with practical, relevant tools which they could immediately put to use – and which have become an important part of our culture. Whether you want to infuse new life into your organization, or you need help instituting a cultural change, Brad has the experience and skills necessary to help realize your vision."
John Setterstrom, General Manager
Lucky Eagle Casino
"Brad's energy and dynamic ability to hone in on the gaming industry's unique challenges have been instrumental in the development of many of our supervisors. Through one-on-one telephone coaching sessions and group customer service training, we have experienced a true appreciation for our guests' needs."
Barb Griffin, HR Director
Suquamish Clearwater Casino Resort
"Brad Worthley conducted an employee survey for us, guided strategic planning, rejuvenated our staff with his seminars "Exceeding Customer Expectations" and "Turning Managers Into Leaders," and provided executive coaching. Every session with Brad was stimulating and meaningful. He has left his mark on this organization."
Sandy Crowell, Training Manager
Nisqually Red Wind Casino
"It has truly been a pleasure partnering with Brad for many years now. The customer service and leadership seminars are informative, energizing and never dull. Because Brad asks for audience participation and interaction, there is an opportunity to bring up your own specific areas of difficulty relating to customer service/leadership and you will walk away with real solutions to real problems. I highly recommend these seminars!"
Chris Kiely, Chief Operating Officer
Moneytree, Inc.
"After seeing Brad speak at a local seminar, I decided that we needed to introduce him to our entire staff. Brad's message regarding leadership and service rang true to all of us - delivered with energy, humor, and clarity."
Mina Worthington, CEO
Yakima Valley Credit Union
"Brad tailored his series of presentations to our group so that they would meet specific current needs within our organization. His style and follow up guided us through the entire process we needed to follow in order to make lasting changes. The information was extremely helpful not only for our organization, but also for use in our everyday lives."
Dan Schmitt, Director of Donor Resources
Cascade Regional Blood Services
"I would like to highly recommend Brad as a motivational speaker. He is a high-energy person who can really get a group moving."
Debbie Anderson, V.P. / Marketing
American Marine Bank
"Thank you for the outstanding job you did at our 33rd Annual Seminar! Your presentation and ideas on how to improve our performance were well received by our entire staff. We have used many speakers in the past and it is rare that anyone has reached the wide variety of personalities and levels of experience that makes up our group.""
Ronald Butler, President
Business Careers
"FORUM Credit Union benefited greatly from the kick-off seminars Brad Worthley provided for all credit union employees. Brad touched on many different aspects of creating a sales and service culture at the credit union, including the importance of taking our member service to the next level. Most importantly, all employees thoroughly enjoyed themselves throughout the seminars, while at the same time, gaining a better understanding of the importance of providing world-class member service in today's competitive financial environment.""
Bronson Troyer, Lending Operations Manager
Forum Credit Union
"You earn trust by the way you meet, greet and serve the customer. Brad Worthley's seminars are all about how to establish, maintain and grow customer relationships. If you're looking to energize your service efforts and improve customer retention, then I recommend you look at Brad Worthley."
Steve House, Former Customer Quality Service Manager
Compass Bank
"Brad's unique and high energy style keeps the audience engaged throughout his entire presentation. His seminars differ from others that I have attended because he completely involves the audience with interactive exercises that help them retain key headlines and future action steps. I would highly recommend Brad Worthley's services to any company that serves the public."
Kim Bayer, Marketing Manager
McDonald's Corporation, Western Division
"I just wanted to take a moment to let you know how successful and well-received your presentation was at our General Manager's meeting in Las Vegas. At the end of each meeting, we request that our attendees fill out a questionnaire rating each aspect of the meeting. On a scale of 1 to 10, with 10 being the highest, your presentation scored a 9.51! Our managers not only expressed their enthusiasm for your presentation itself, but their eagerness to return to their centers and put into practice the customer service techniques taught in your seminar. Thank you again for your outstanding presentation!"
Gregory Link, V.P. Operations
Chelsea Property Group, Inc.
"On behalf of my Board of Directors and members, I wanted to thank you for your outstanding presentation on 'Exceeding Customer Expectations'. We needed to hit a home run with our customers, and you hit one out of the park. We could not have picked a better business trainer to kick off our new series of business training seminars. Your high energy and ability to engage your audience in meaningful discussions made the event the talk of the town."
Michael Morrisette, President & COO
Auburn Chamber of Commerce
"HelpDesk BC, a not for profit organization for support professionals were privileged to have Brad Worthley facilitate "Outstanding Leadership in a Service Culture". Our audience was a combination of leaders and front line in the support industry. From the very beginning, Brad's personal energy and customer care passion was evident. This attribute held the entire audience's attention to the very end. Our members enjoyed it so much that they have requested the Executive Board to consider bringing Brad back."
Karen Yuen, President
HelpDesk BC
"Brad Worthley's messages are inspirational and his delivery is absolutely terrific. He has spoken for us many times during the past several years and, without fail, has received rave reviews. Brad doesn't simply deliver a great message, he truly engages the audience and lifts their spirits. That's good for his motivational speeches, of course, but he accomplishes the same thing during training sessions!"
John S. Swinburn, President
Challenge Management, Inc.
"We too in Bangor just finished the seminar with Brad Worthley....as they say in Maine; "He was wicked good!" Thanks to the customer service task force for getting him and the stores definitely want him back!!"
Beth Engstrom, Marketing Manager
Bangor Mall - Kravco Company Properties
"I have attended many sales and motivational seminars over the years, but Brad's presentation was a refreshing change from the ordinary. Brad is a real entertainer who keeps the audience involved with relevant and humorous anecdotes that can be applied for real use in every day situations. No one leaves one of Brad's shows without feeling invigorated and ready to meet the challenges at work the next day. This is a valuable use of two or three hours that should not be missed."
Scott Hiller, President
Speedmark Information Services
"Your customer service and leadership seminars were extremely well received and employees indicated that they were excited about your return next month. Your seminars catch most employees off guard because they never expected they would have two hours of fun and laughter in the process of learning how to improve customer service."
Vickie Kennedy, President
The Wheel Well
